Returns & Refunds
30-Day Return Policy
We accept returns within 30 days of delivery. Items must be in their original, unused condition.
How to Start a Return
Email us at support@omniresearchgroup.store with your order number and reason for return. We’ll respond within one business day with return instructions.
Refund Processing
Once we receive your return, refunds are processed within 5–10 business days to your original payment method. You’ll receive an email confirmation when the refund is issued.
Exchanges
To exchange an item, return the original and place a new order. This ensures the fastest processing.
Non-Returnable Items
Digital resources and opened educational kits with consumable components cannot be returned. Damaged items are always eligible for return or replacement.
Cancellations
Orders can be cancelled within 2 hours of placement. After that, the order may have already shipped. Contact us immediately if you need to cancel.